Refund policy

We want you to be completely satisfied with your purchase. If you're not, you can return your item(s) within 30 days of the purchase date for a full refund or exchange.

To be eligible for a return, your item(s) must be:  Unworn,  Unwashed, Unaltered, In its original condition, with all tags attached.

To initiate a return, please contact our customer support team info@cielojones.com

Shipping Costs:

Returns: You are responsible for the cost of shipping the return package to us. We recommend using a trackable shipping service.

Refunds: Once we receive your return and inspect the item(s), we will process your refund to your original payment method. Please allow 15 business days for the refund to be processed.

Exceptions: Sale items: Unfortunately, sale items cannot be returned.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will provide a prepaid shipping label for the return and issue a full refund or replacement.